All Systems Go Games

A few months ago, I traded in some games for store credit. That process was great and helped me get rid of some games that had been sitting on the shelf not being played. However, I've had problems trying to actually redeem that store credit. The first game I special ordered, Spirit Island, was posted on the public store when it arrived and, before I could check out with the store credit, was bought by another customer. Despite multiple emails about a replacement copy, and after I bought the game somewhere else, switching my order to a different game, I haven't really gotten a response. I want to support game stores, especially one so local, but in this case the frustration has not been worth it, at least for new game orders.