B Side Games

Bad customer service, when in with part of my collection graded/ungraded and the only thing they said back to me was “we don’t buy graded cards” I drove 20m from work because I thought there might be a better option than battleground breakers but it bit me in the ass today. ALSO THEY ONLY GIVE YOU 20% FOR CARDS OVER $10 with some bullshit about extra fees. Not worth it.

I recently bought a Yu-Gi-Oh! Blue-Eyes Structure Deck from this store, expecting the newer version that just came out. The deck was displayed right up front in a large stack, with signage that simply said “Blue-Eyes Structure Deck”—no indication it was an older version. Naturally, I assumed it was the latest one, especially given the prominent display. When I opened the outer box at home and realized it was the older version, I returned to the store. The owner refused any kind of refund or exchange and told me, “Well, you didn’t specifically ask for the new one,” as if customers are supposed to memorize exact product names and release history. I understand it’s common policy for shops not to accept returns on opened card products—but I wasn’t even offered a trade-in, store credit, or any kind of compromise. And to be clear, only the box was opened; the cards inside are still sealed in the original plastic wrapping, meaning this could easily be resold by the shop at a discounted price. I usually support local game stores over buying online, but this experience was disappointing. Clearer labeling and a more reasonable approach to customer service would go a long way. This only makes me want to shop online for my card products.

Went to go in today to buy a couple things. Says store opens at 11. The open sign is on. Tried coming in at 11:10, then again at 11:20. Door was locked both times. Cashier in the store is on the computer, glances over, and ignores me. lol, if there’s something that needs done before the shop opens put a sign on the door that says we’re closed, todays experience was highly unprofessional.