Cobb Co. is a Game and Hobbyist Retailer. We sell Magic the Gathering, Games Workshop, Green Stuff World, Traxxas RC and much more! Join us for Commander Nights, Mondays, Wednesdays, and for Friday Night Magic! Wargaming prime nights on Tuesdays!
Update: After a review, it appears the messages I sent to the email address listed on Shopify to Cobbco was sent but not received. At the same time, Cobbco sent a few emails out to clients that may be impacted by the allocation but it was never received in my inbox. My initial review was based on the assumption there was no communication after August on a pre-order made in May and no follow-up to the messages I sent out. Appears it could have been a error in the Shopify platform. Cobbco did reach out to me after seeing my review on Google and eventually did offer to fill some quantity of the product at the same price point. I did appreciate the outreach and did not want Cobbco to be penalized from what appears to be a technical issue.
200 Main Street
Charlestown, NH 03603
United States
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So in full transparency I wasn't able to actually receive my order however, the 5 stars is deserved for their customer service. This was a highly anticipated mtg set, so I'm not too surprised at the distributor issues. However they were very transparent about the potential issues, starting back at the end of May and then followed up stating they would be unable to fulfill my order about 5 days after that. The wording in that email was unclear so I emailed Joseph for clarification and he got back to me within 2 hours. He processed my refund and was very apologetic. The reason for the 5 stars comes because a day or so later he reached out to me via email stating they might have a deal worked out with another distributor and he would honor my original pre-order price if I wanted to place an order. I thought that showed amazing customer care in a situation outside of their control.
Good intentions but fairly frustrating and disappointing experience. I pre-ordered final fantasy mtg product from them after researching game stores. I realize they were partnered with larger distributor so i thought it was a good option. They seemed to be a good company. I ordered one quantity of many products as I am a huge fan of final fantasy and just wanted one product for myself. I don't have a lot of money so pre-ordering from them meant I couldn't pre-order anywhere else. Unfortunately the company could not fulfill my order months down the road and now I'm out of luck. They did refund my money but I'm just upset about the situation.
