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One of the worse locations I have ever visited. I STRONGLY recommend not coming here. I just drove 60 minutes after a 8 hour shift of work, and was sitting there before the event start time building my deck, and no announcements made for last calls or anything, just starting the tournament right away with no regard for whoever is in their store. They operate as a company and not as a mom and pop owned local game store would. Recommend only coming here if you need to, for major and such. Otherwise, don’t waste your time.
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As someone who's been going to coolstuff since 2011, I can't help but feel it has lost its luster. I love the staff everyone there is nice and very helpful and I consider them to be the only thing of value left in the store. What I'm feeling and the problem I have has nothing to do with the staff. Coolstuff use to be a place that put the player first, they always made it a value to be there or to come in and participate in tournaments and events. Something has gone a stray because a place that once built its community on value and support feels so corporate. I went in Sunday for a Gundam event which was ran perfectly as I said this rant has nothing to do with the staff, and when I went to buy and browse the Gundam products the price was so jacked up I couldn't even justify buying, 25 dollars for a starter deck that msrps for 12, booster boxes near 200 that MSRP for 100. I looked at the prices and couldn't believe it. It's so disappointing to see a place that used try it's damnedst to give the customer and players a value on purchases and experience fall so hard. I can't possibly give coolstuff anything below 3 stars because the staff is 5 stars in my opinion the best staff they've had since they fired the OG staff in 2019. Sincerely hoping coolstuff thinks about the players again. P.S. I love the staff I don't think I can say it enough they are the only reason I even go or buy from coolstuff anymore.
What a find. I stumbled upon this place just by luck and I was glad I did. So as you first walk in I could not help but notice the rows and rows of tables this store has. It's a big place inside. To the left, the shop had a good amount display of the board games such as Dungeons and Dragons, Pokemon, Yu-Gi-Oh, Lord of The Rings, and more. This is an interesting shop that holds tournaments. They have a monthly schedule posted. The staff is so friendly and nice. I was glad I stopped in.
