Imperial Gaming & Collectibles

Terrible customer service. Asked them to find some dragon ball cards, and instead of simply saying no they said they would look into it for me, kept stringing me along for 1.5 months then completely ghosted me. A simple "we can't find it right now" would have sufficed. Review updated due to appropriate response. Removed the last portion of the review. May consider coming back in the future.

Extremely friendly anf great service! My son and I visited today. He is a beginner Pokemon TCG player and was looking for a particular card. I was seeking resources on how he can advance his knowledge and play. The folks there were awesome in explaining what was available and invited us to come watch the events. Will definitely be back!

Absolutely. Predatory behavior when selling any kind of products to them. I was offered between three and seven dollars per pack for my 200 packs of various pokemon Sleeves and card blister pack with promo card today . I literally have thousands of dollars worth of the stuff in storage. And my son is now onto something else and have literally been chasing these cards for the last fourteen years. Anyways, over the christmas holiday, I came and had so much stuff, and they were very predatory about the way that they made an offer to me. They probably got three thousand dollars worth of stuff for a few hundred dollars. Today I went in there with probably a thousand dollars worth of stuff, The girl behind the counter was going to give me $2 per pack, Plus between three and seven dollars for each blister. I leave and I come back and they've literally changed their price 21 dollar per pack, so he offered me two hundred dollars for over a thousand dollars worth of stuff.... I will absolutely never freaking product to this store again. And I will be reporting them to the local distributor because what they did today was absolutely predatory. They thought I was desperate and would take it. And I'm not desperate. I'm just tired of paying storage fees for stuff. That's just no longer used by my child. I literally told the girl I would be right back and I was going to wait. Go eat really quick and while she priced everything up I would come back to get paid, And I came back and one of the so called managers were there, and he's the one that actually changed the price. So I made a deal with a girl. I go to Eva while she counts up. How much they're going to pay me? And I come back and all of a sudden, I have exactly two hundred cards and he'll give me two hundred dollars for all of them. I'm going to add exactly what I had, so you can see what they were. Offering two hundred dollars for.