Keystone Games LLC

TLDR: Attempted to return an unopened, $300 item (that was purchased in error) less than 2 hours after purchasing it, and was denied and treated very poorly. I am writing this review to detail the experience I endured last week at this store. I am new to Magic The Gathering, but I have friends who play it, and after learning that cards based on one of favorite franchises (Final Fantasy) were being produced and had released- I eagerly went to buy some so that I could begin playing. The cashier I spoke to was pleasant and informed me that they were in stock. I looked to see what was available, and saw that there were both an $80 dollar option and a $300 option depicting the same character. I naively assumed that the more expensive option labeled “collector box” must have had many more cards considering the price difference. Thusly I purchased it, with no explanation of what I was purchasing or mentioning of any store policies from the cashier. An hour and a half later after looking online, I learned that this item contained the same amount of cards as the standard deck, just covered in shiny foil. I called the store to inquire about returning the unopened, brand new item and explained what had happened. The manager then stated that all sales were final, that it was my fault for not understanding what the item was, and that “fair is fair.” I explained that I intended to purchase the standard version and additional cards from his store upon learning what they actually were, however he was staunchly inflexible. Frankly, the entire interaction felt very sarcastic, dispassionate, and frankly unkind. There was no transparency in the policies of the store, and no explanation given to mess to what items were. I was forced to sell the cards online to recuperate a portion of the $300 I purchased them for. I will not be returning to this store, and have advised others not to shop or play there either. Buyer Beware!

This card shop is very chill and welcoming to all players interested in the card games they have available and growing community for people to be able to play casually and competitively! With regular days to play certain games and meet new people from the area who have a love for these games. My girlfriend and i find it's always worth a stop in to see what new product is available to buy and play in shop as well as find their community links to stay connected online for individual cards and pre-orders.

Friendly staff they always have a great selection in store and online and I can usually buy the packs or sleeves I’m looking for. Tournament settings are always inviting I love coming up here on days I get to play yugioh. If I need something for D&D they have stuff I can get quickly for game night. So I would recommend this store to my friends first before sending them to a mainstream store to get cards and everything else