The Hobby Shop

On two seperate occasions, we’ve asked for help locating pieces for our RCV (and had the vehicle there with us for reference) and have been given the wrong parts. I specifically sought out an employee to avoid choosing the wrong things. He made the selections and assured me they were what I need, bringing the items up to the counter for me (so it’s not like I just grabbed the wrong one). Unfortunately, they have a strict no return policy, so even though we were erroneously told these parts will work (and they definitely don’t), we are unable to return them to get our money back. This stuff is too expensive for the employees not to be knowledgeable enough to help customers make the right selections for their RCV. I wanted to support local, but after losing this much money (and the 30-min drive each way), we’ll be ordering future parts online, so we can be sure we’re getting the correct parts for our model. On the positive, the employees seemed polite and willing to help… Just wish they knew what they were talking about enough to make effective recommendations.

Visited The Hobby Shop on July 21st. Walked in and said, “I need 4 things,” and they pointed me in the right direction. Did I leave with 4 things? No, no I did not, and that’s the beauty of the store. Found everything I needed and some things I just plain wanted to make painting my minis easier. Very cool dudes on deck in there and will definitely continue to be a customer. Good stuff you guys!

Store has potential and tons of rc models and supplies. But staff sells a business. drove two hours to buy supplies and possible new model. Young man was not very willing to help. Most if their part are locked in cases. Young man left me standing at cases and never came to help . Found talking with another customer about D&D stuff . This completely turned me away from buying anything. Staff youself better and make profits grow!