Honestly, Terrible. I walked in at 6:15 pm when they close at 7PM. I had gathered maybe 7-8 things I was wanted to sell to them (a mixture of blue rays and ps3 games). I was greeted at the door and asked if I needed help and asked him what the could do for these items. He immediately sighed loudly then said “one second” then walked away. Maybe 5 minutes goes by then he comes back and says “you’re gonna have to come back tomorrow, we have a policy that we can’t do trades this close to closing the store”. It wasn’t even the fact he asked me to come back the next day. It was the audible sigh and way he went about it. Even if there is a policy why wouldn’t he tell me that at the beginning? He waited after he was clearly unhappy I was in there before saying anything about it. After 20+ years of trading, buying, and selling there I’ve never felt compelled to leave a review until now. Didn’t realize I had to show up 2-3 hours before closing to use one of your stores main core functions of revenue. PS it was the tall redhead dude.
This location has always been solid. The employees carry themselves well. There’s a slight apathetic vibe you want to see in places like old record stores and specialty shops. They leave you alone until you need them, but then show their passion and provide excellent service. The store is always clean with a great selection. The manager Jack is great, and I’ve had positive interactions with different people each time I visit the store.
This place needs to not be judging people based on their appearance or whatever assumptions they are incorrectly making about a perfect stranger and customer. My friend and I came to the store to find some specific vintage video games, we arrived at the store at different times, the workers were very kind and polite and attentive to me but I witnessed them treating my friend (who i know had money in his pocket) like some kind of a vagrant or would be theif, lost two customers and sales permanently; ill use ebay next time. Your crap is overpriced anyway.
Honestly, Terrible. I walked in at 6:15 pm when they close at 7PM. I had gathered maybe 7-8 things I was wanted to sell to them (a mixture of blue rays and ps3 games). I was greeted at the door and asked if I needed help and asked him what the could do for these items. He immediately sighed loudly then said “one second” then walked away. Maybe 5 minutes goes by then he comes back and says “you’re gonna have to come back tomorrow, we have a policy that we can’t do trades this close to closing the store”. It wasn’t even the fact he asked me to come back the next day. It was the audible sigh and way he went about it. Even if there is a policy why wouldn’t he tell me that at the beginning? He waited after he was clearly unhappy I was in there before saying anything about it. After 20+ years of trading, buying, and selling there I’ve never felt compelled to leave a review until now. Didn’t realize I had to show up 2-3 hours before closing to use one of your stores main core functions of revenue. PS it was the tall redhead dude.
5351 Northeast Antioch Road
Kansas City, MO 64119
United States
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