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Lied about pre-order allocations (there was a literal 'progress bar' for how much inventory they had available, if not for this I would not have done business with them), then refused to refund the membership cost I attempted to cancel. I canceled through their website, it auto-renewed anyway and I'm being told it's "impossible" to refund even though I contacted them immediately upon seeing the charge. They also did not communicate their lack of inventory until *after* release date for that pre-order. Information they would have known for weeks prior to that point. I could have easily made other purchase arrangements had I been informed in a reasonable timeframe, or just not been lied to from the beginning. If you're interested in being scammed and giving someone an interest free loan, by all means pre-order from them.
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So far, customer experience has been more disappointing than anything. The positive is that this store sells stuff at MSRP, which is really cool for the locals. However, I purchased their membership because they had told me via message that a pre-order was going to open up any day that I was super interested in and I'd have early access. Three months later, $10 per month, multiple messages to verify it was coming soon, and no pre-orders opened up. Today they told me they might not even have one at all now, and they would not refund any part of my membership fees, despite the fact that I only purchased the membership on the basis that they told me the pre-order I wanted would open up in a couple days and that I would get early access. They do respond to messages, which is good. But they still can improve on how they're handling preorders.
My first time in the store was today. I came looking to sift through bulk and to look at singles. Was pleased to find their bulk prices are fantastic and their sealed product seems to be priced fairly. Some things were much cheaper than anywhere else that I’d seen them and has me considering actually getting product that I’ve opted to not get. Their membership sounds well worth it to anyone who frequently would be buying product. I might just go sign up right now. Looking forward to coming by again! 🤟 P.s. Thank you to Zoey who helped me today. They answered a bunch of questions I had and were incredibly welcoming. 🙏