Toys N Motion, located at San Francisco Premium Outlets®: Toys and Gifts
This store is selling fake labubu plushies. Yesterday me and my mother went and bought 2 of them assuming they were real. What i heard from their conversation was that to scan the qr code on the box and that they were REAL. We went back today and we were told that he told us they were fake and we were lying about how we were told they were real. He tolds we shouldve known more about the plush before buying, and proceededs to tell my mom that he said they were fake yesterday. If this is true why hasnt he put a sign on the boxes that they were fake?? We got our money back but while i was there i saw he was also selling other fake plushies in clear boxes for 40$, which the ones we paid for were 29.99$ each. You can easily see how fake they are so why are they different prices then the 29.99$ ones if they are fake aswell? He also said that because its HIS business he can sell the fake labubus, but selling counterfeit goods/products is indeed illegal and he should not be doing that.
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Yugioh, Pokemon, Magic The Gathering, Dragon Ball Super and Funko Pop!
The staff is friendly and happy to answer any questions you may have. If you're looking for a particular Magic the Gathering card, their in-store kiosk can let you know if they have it in stock. They have a good selection tabletop/boardgames on sale if you're looking for a new game to bring to your next game night.
Customer service is a 8.5/10. They have a selection of mainly newer product but don’t specialize in single like other shops. It’s way too dim inside to where you can’t really see a lot. They do host tournaments on weekends. If your mainly trying to get high ends singles, meta staples, etc, I would recommend other locals. lastly, the stores phone number is usually answered by an older lady who will help you out but it seems like the number is connected to her personal number for some reason? So it is hard to contact the store for specifics.